e f t s u r e

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Question and answer

  • eftsure is a solution designed to give businesses the ability to manage, control and secure the full lifecycle of a payee from onboarding through to the actual point of payment.
  • This is done in three ways:
    1. Run a health check on existing payee data – upload existing payee data to be verified and matched against various independently verified databases and sources, which is then constantly monitored and kept up to date.
    2. New and changed payee onboarding management - collect, manage and verify new and changed payee data through the use of a digital onboarding form, that can be accessed and customised in the eftsure secure portal.
    3. Alerts at point-of-payment - scan and receive visual alerts on 100% of the loaded payments in the eftsure portal or in online bank screen prior to every payment release.
  • You will be guided through the eftsure company setup widget when signing up for the first time, which includes:
    • Completing an online form with your company details
    • Uploading your existing payee data to run a verification health check
    • Updating the email settings to be used for the eftsure profile
    • Downloading the eftsure online banking extension
  • The first user to subscribes to eftsure is automatically assigned as the customer administrator. This user type allows full access to all of eftsure's functionality, including the ability to add and remove users.
  • Payee data is generally stored in various company systems, such as financial systems and/or the online banking beneficiary address book. This existing data can be populated on an excel template to then be uploaded into the eftsure portal to run a verification health check to ensure it is free from risk and error.

Question and answer

  • The pricing, terms and features can be seen on the eftsure website at pricing.
  • A subscription can be upgraded at any time during the free trial period by selecting the upgrade subscription option found in your eftsure customer setup portal.
  • Support is available through various channels that can be accessed by clicking the help tab in the eftsure portal.

Question and answer

  • When you first sign up, you can opt for a free trial, based on the terms specified at the time. If you choose to continue using our services after the trial, you’ll be billed when you add your billing details into our services, explained in more detail in the pricing plan and in eftsure help centre website. If you choose not to continue using our services following a trial, your subscription will automatically be cancelled.
  • Your eftsure subscription will automatically renew each month on a recurring basis until the trial has expired or you elect to cancel your eftsure subscription.
  • If you choose to continue using our services after the trial, you can upgrade your subscription and you’ll be billed when you add your billing details into your eftsure customer setup portal. If you choose not to continue using our services following a trial, your eftsure profile will automatically be deactivated.
  • The number of users that can be added to a profile is unlimited.
  • No payment information, such as credit or debit cards is required during the trial period.

Question and answer

  • eftsure secures your personal information from unauthorised access, use or disclosure via the means outlined below:
    • You control access
      As an eftsure customer you have the flexibility to invite unlimited users into your account to collaborate on your data, and the customer administrator user that holds the subscription has control over who has access and what they are able to do. Our customer support staff cannot access your information unless you invite them to help.
    • User authentication
      We provide standard access to the eftsure software through a login and password. In addition, we offer the option of using two-step authentication. This provides a second level of security for your eftsure account. It means you’re also asked to enter a unique code generated by a separate authenticator app on your smartphone. We recommend you use two-step authentication as it reduces the risk of your eftsure account being accessed if your password is compromised.
    • Data encryption
      We encrypt all data that goes between you and eftsure using industry-standard TLS (Transport Layer Security), protecting your personal and financial data. Your data is also encrypted at rest when it is stored on the AWS servers, and encrypted when we transfer it between data centres for backup and replication.
    • Network protection
      Multiple layers of security controls protect access to and within our environment, including firewalls, intrusion protection systems and network segregation. eftsure’s security services are configured, monitored and maintained according to industry best practice.
    • Secure data centres
      eftsure’s servers are stored in AWS (Amazon Web Services) data centres, where access to the buildings, data floors and individual areas is strictly controlled by means of individually programmed access cards – using biometrics and visual identification – ensuring secure, single-person entry.
    • Security monitoring
      eftsure’s Security team continuously monitors security systems, event logs, notifications and alerts from all systems to identify and manage threats.
    • High Security Standards
      All payee information is kept strictly confidential in terms of our confidentiality agreement and only used for the specified purpose of minimising fraud and error for the benefit of both your organisation and your payees.
  • Trust is not a barrier to fraud or error. This is not about trust but more about a better system for solving a real problem.
  • In all likelihood your accounts payable staff are trustworthy, however circumstances can change forcing the most honest person to succumb to desperate actions.
  • Furthermore, your staff are human and thus can make mistakes in typing in an account number. You are ultimately responsible for your organisation and anything that its staff may do. Additionally, external threats such as Business Email Compromise are real and relying on your staff to judge if every email, they receive is legitimate places unrealistic expectations and pressure on your staff.
  • As many organisations are now realising, the digital age is making legacy systems out of date and inefficient. eftsure works in unison with your existing system as an additional step to protect your organisation, enhance efficiencies and ensure that it is compliant. If you believe your systems are good enough, try eftsure for a short time and see if there is any benefit. You can always go back to your legacy system.
  • No, eftsure saves time and money. It is simple to implement and to align with your existing systems. The best way of understanding it is by giving it a test run.

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